Privacy Policy

Privacy Policy for Melali (PT Melali Buana Sari)
At Melali we understand the importance of privacy and are committed to protecting the personal information of our guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website. By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect:
1.1 Personal Information:
When you make a reservation or interact with our website, we may collect personal information such as your name, email address, phone number, and billing information. We only collect the information necessary to provide our services and fulfill your requests.

1.2 Non-Personal Information:
We may also collect non-personal information such as your IP address, browser type, device information, and website usage data. This information is collected to enhance your browsing experience and improve our website’s functionality.

2. Use of Information:
2.1 Providing Services:
We use the personal information you provide to process reservations, respond to inquiries, and provide you with the requested services. This may include sending you reservation confirmations, updates, and other relevant information.

2.2 Marketing Communication:
With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our hotel. You can opt-out of receiving these communications at any time by following the instructions provided in the email.

2.3 Internal Purposes:
We may use your personal and non-personal information for internal purposes such as data analysis, improving our services, and enhancing the functionality and security of our website.

3. Sharing of Information:
3.1 Third-Party Service Providers:
We may share your personal information with trusted third-party service providers who assist us in operating our website and delivering services to you (e.g., payment processors, email service providers). These providers are bound by strict confidentiality agreements and are prohibited from using your information for any other purpose.

3.2 Legal Compliance:
We may disclose your personal information if required by law or in response to a valid legal request from a government authority or law enforcement agency.

4. Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies:
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that collect information about your usage patterns. You can modify your browser settings to decline cookies, but this may affect the functionality of our website.

6. Links to Third-Party Websites:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Updates to the Privacy Policy:
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. By continuing to use our website, you agree to the updated Privacy Policy.

8. Contact Us:
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Last updated: 5/7/2023